Timeline
Brief
4 days
ABC is a large Technology Company based in India. They want to launch a new and improved Employee Experience Platform. The objective of launching the platform is to provide employees with a one-stop solution for all their needs and tasks. From a strategic point of view, the client has mandated that the platform should offer employees with personalized experiences that will enable them to engage in more meaningful ways with the company. A deep connection could offer the company long term loyalty from employees.
Design
methodology
Research
-
Secondary research
-
Literature review
-
Synthesis & insight generation
-
Ideate
-
Design direction
-
User journey
Understand
Define
Design
-
De-briefing the design brief
-
Problem statement
-
Experience goal
-
Persona development
-
Scenario development
-
Needs & requirement
-
Design system
-
Wireframe
-
Hi-fi screens
De-briefing
holistic solution to employee needs
digital platform
ABC is a large Technology Company based in India. They want to launch a new and improved Employee Experience Platform. The objective of launching the platform is to provide employees with a one-stop solution for all their needs and tasks. From a strategic point of view, the client has mandated that the platform should offer employees with personalized experiences that will enable them to engage in more meaningful ways with the company. A deep connection could offer the company long term loyalty from employees.
actively engage and inspire the employees
provide role-based and context- sensitive content delivery,
Problem
statement
-
ABC, a large Technology Company based in India, faces the challenge of providing employees with a meaningful and engaging experience within their organisation.
-
The current Employee Experience Platform fails to address the individual needs and preferences of employees, leading to issues such as information overload, a lack of engagement and limited professional growth opportunities.
-
To ensure long-term loyalty and satisfaction, ABC seeks a solution that will enable the delivery of personalised and relevant experiences to their employees, fostering a deep connection and enhancing their overall employee experience.
Research
literature review
What is Employee experience platform(EXPs) ? Why EXPs is important? What are the drivers, features and benefits of EXPs?
Employee experience Platform
It is software solution that aims to improve the overall experience that employees have with their employer, from the moment they apply for a job to the day they leave. It typically provides a centralized repository for employee information, as well as tools and resources to help employees with their work, development, and well-being.
The main drivers and motivations for EXPs are employee enablement, employee collaboration, increased information access, employee engagement and inspiration, and productivity improvement.
-
Increased employee satisfaction
-
Increased employee engagement
-
Employee productivity
Increased
-
Reduced employee turnover
-
Improved innovation
-
Increased customer satisfaction
Benefit
Define
persona development
Scenario
development
Oliver benjamin has newly joined the ABC company as a software engineer.
01.
She is getting trained on the different skills, practices, processes etc. that is required for the role.
02.
Recently she has been assigned to a new project which required her to learn about the generative AI & applied AI.
03.
She’s has been intimated by her manager to go through the craft that has been already done by other folks (ABC folks) and refer internal resources for her initial research.
04.
Empathy
mapping
New joiner/ fresher feel confused & frustrated when looking for right resources or platform to upgrade learning, as there are dedicated platform for performing different task & responsibilities. Navigating between platform create inefficiency and frustration among them.
Mental
model
Through semi- structured interview, Mental model for opting for right learning resource for the employee is developed
Design direction
process-flow
Current Scenario
Proposed Design Direction
Design direction
employee experience
According to Jacob Morgan, employee experience is journey that employee experience while interacting with organisation.
Organisational design of employee expectations, needs and wants
Employee expectation, needs and wants
Employee experience
All employee experience are comprised of 3 environment
User
journey
Landing page
Login screen
Search for Generative AI
(course)
Home screen
Learning tab
Attend the course
Design
system
Design
prototype
Splash screen
Landing screen of employee work experience platform
Login screen
Login screen with SSO option
Microcoping application at login screen
Home screen
Menubar have tabs which help in engaging employee and make aware about company, it value etc
Micro-Interaction
Hovering effect
Submenu bar has all the function that required to enhance employee experience
Micro-Interaction
Hovering effect
Slideshow section showcasing recent updates or new content
Micro-Interaction
Carousel slideshow
Interaction
Vertical scrolling effect
Leadership updates section
To keep updated the employee with most recent updates from top management to reduce the transparency within organisation
Events
Providing list of all events that has been marked or assigned
News feed
Personalised news feed section showcasing content according to the employee domain
Appreciation section
To keep the employee motivated and being valued providing rewards providing to unlock exciting offers based on the appreciation received from peers
Integrated features
Announcements
All the important announced about the company or team are listed to keep them informed
Tasks
Providing list of all task that has been marked or assigned to improve the productivity & efficiency
Messages
To reduce the repetitive switchover between communication apps, integrated the all the messages to the Homescreen
Feedback
Poping up feedback section to understand employee experience with platform that help in improving the platform experience
Learning screen
Interest section : Providing personalised content according to the interest chosen by the employee
Assigned content section : All the required training or coursed essential for the employee to complete for their job role.
Content designed according to the Type, format, duration, status bar, due or completion bar to all the employee to take quick action.
Micro-interaction : Hovering effect
Course section
Course section
Providing the presentation content in slideshow effect
Micro-Interaction : Carousel slideshow
Content index: Providing sub-content in the drop-down menu format
Micro-interaction : Drop down menu
Course
completion screen
Pop up message of congratulation
