Graduation project
Identifying and defining IT Operations personas
(Under NDA)
Design research | Research methodology | User-interview | Qualitative research analysis
Timeline: 6 month
Context
In regards to Ops people, there are multiple and varied viewpoint of people involved in operations. There is lack of understanding about who are Ops people, what are their need, their team structure.This inadequate information creates barriers in identifying the actual pain points and challenges faced by the Ops users, which eventually obstructs in providing a better experience and solution to the user.
Problem statement
To build a shared understanding of the Ops people, defining persona that help in aligning the triad team( researcher, designer, product manager) in understanding Ops people, their needs, goals, etc. and also help in creating single source of information about the users which eventually helps in decision making across multiple business units
Aim
Objective
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To establish foundational research artefacts for the triad team at Atlassian, to engage with Operation communities around nature and actors of tech operations who work in various organizations.
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To identify and define the personas associated with Operations in different types of organizations.
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Understand the nature of work and people involved in Operations.
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Getting in-depth knowledge of the roles & responsibilities, their goals, needs, purpose, behavior etc. associated with Operations, so then to map out opportunities based on the problems, issues and challenges faced by the Operation community.
Research methodology
Secondary research
Primary research
Synthesis & Analysis
Ideation
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Preliminary research(understanding the current data)
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Analysis of existing data
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Insight generation
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User interview with Atlassian and non-Atlassian customers
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Analysing the data
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Identifying the theme & pattern
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Insight generation
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Archetype defining
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Opportunity mapping
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Design artefact
Sorry folks, I'm under NDA lock and key, so I can't spill the beans here.......
Please do reach out if you would like to see further!
Some glimpses of the project